Privacy Policy
Privacy and security are of utmost importance to MaintEase (hereinafter known as “MaintEase”, “we”, “us”, “our”) and we strive to ensure that our technical and organizational measures in place respect your data protection rights.
This Privacy Policy describes how we manage, process and store personal data submitted in connection with the provision of our Services. “Personal Data” means any information relating to an identifiable individual or his or her personal identity.
CONSENT
In subscribing to our services or filling in a contact form on our website (maintease.com), mobile app or other sites owned by MaintEase, you agree and accept that we may gather, process, store and/or use the personal data submitted in accordance with the rules set forth below.
By giving your consent to us, you also retain the right to have your personal data rectified, to be forgotten, and/or to be erased.
PERSONAL DATA COLLECTED
- Data collected
When subscribing to our services, the following data is collected and maintained: email, first name, last name, login, password, address, phone number and IP address. By using our services, we collect and manage the following data: login details and browsing data (where permitted), order history, complaints, incidents and subscription information. Some data is collected automatically based on your activity on the website or mobile app (see section on cookies below). Transmitted data must not contain sensitive personal data. For example, government identifiers (such as social security numbers, driver’s license numbers, taxpayer numbers), full credit card numbers, full personal bank card numbers, medical records, or details related to a request for care or treatment related to an individual Etc. We use Stripe for payments, analytics, and other business services. Stripe collects identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services we provide, including fraud detection. For more information about Stripe and its privacy policy, please visit https://stripe.com/privacy.
- Purposes of processing and legal basis
Your personal data will be processed to fulfill one or more of the following purposes: Each purpose is associated with a legal basis, a list of which is provided below.
Based on our legitimate interest in providing you with a safe, optimal, efficient and personalized experience, we carry out processing operations for the following purposes:
- To personalize, evaluate and improve our services, content and materials.
- To analyze your usage and history of our Services.
- To solve any problems and improve the use of our sites and Services.
- To inform you about our services and the services and/or promotional offers of our partners.
Pursuant to a contract to which you are a party, we carry out processing operations for the purposes of:
- To provide our services.
- To facilitate performance, including checks on you.
Based on your consent or legitimate interests, we carry out processing operations for the following purposes:
- Subscribe to newsletters, use case studies and marketing materials.
We carry out processing for the following purposes, based on compliance with our legal and regulatory obligations:
- To prevent, detect and investigate any activities that are potentially prohibited, unlawful, contrary to good practices, and to ensure compliance with our terms of use and sending policy.
We only use personal data provided by you in accordance with applicable data protection laws.
- Newsletter and marketing emails
If you have specifically opted-in to receive the MaintEase newsletter, you can easily unsubscribe by clicking the “unsubscribe” link included in all emails sent.
- Testimonials
Device permissions for Personal Data access
Depending on the User’s specific device, this Application may request certain permissions that allow it to access the User’s device Data as described below.
By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.
The exact procedure for controlling app permissions may be dependent on the User’s device and software.
Please note that the revoking of such permissions might impact the proper functioning of this Application.
If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Application.
- Camera permission
Used for accessing the camera or capturing images and video from the device.
- Notifications permission
Used to send push notifications to the User to notify about the changes in maintenance operations.
- Approximate location permission
Used for accessing the User’s approximate device location. This Application may collect, use, and share User location Data in order to provide location-based services.
DATA RETENTION PERIODS
Your personal data is kept for the periods set out below.
- Personal information collected to perform the services and information about how and when you use the services: In no case will the time necessary to provide you with our services exceed 3 years from the closure of your account (unless otherwise required by law).
- Personal data collected for sending newsletters, solicitations and Direct marketing: 3 years from data collection or the last proactive contact with a potential customer
- Personal data collected for evidentiary purposes: statutory limitation period (usually 5 years)
- Personal data collected with your data subject rights: If we request it, once you provide proof of your identity, we will only keep it for as long as necessary to confirm your identity. Once verification is complete, the test will be deleted.
SECURITY
MaintEase attaches great importance to the security and integrity of the personal data of its customers in its services.
Therefore, and according to the GDPR, MaintEase undertakes to take all appropriate precautions to maintain the security of information and, in particular, to protect it against accidental or illegal destruction, accidental loss, corruption, unauthorized transfer or access, and any other unlawful processing or disclosure to unauthorized persons.
To this end, MaintEase implements industry standard security measures to protect personal information from unauthorized disclosure. Using industry-recommended encryption methods, MaintEase takes the necessary steps to protect payment and credit card information.
In addition, primarily to prevent unauthorized access, ensure the accuracy and appropriate use of data, MaintEase has implemented appropriate electronic, physical and administrative procedures to protect and preserve data collected through its Services.
Even so, there is no absolute protection against piracy or pirates. Therefore, if you are affected by a security breach, undertake to notify yourself immediately and do your best to neutralize the intrusion and minimize its impact. If you are harmed by a third-party security breach, MaintEase will provide you with all the help you need to protect your rights. In addition, if the immediate damage caused is in some exceptional cases caused by the fault or gross negligence of MaintEase, you can seek compensation within the limits of liability mentioned in our Terms of Use.
You should be aware that any user, customer or hacker who discovers and exploits a security breach will be subject to criminal prosecution and that MaintEase will take all measures, including complaints and/or lawsuits, to protect its users’ information and rights. and yourself and limit the impact.
COOKIE POLICY
- What is a Cookie?
When browsing our sites, cookies, pixels, tags and other trackers (hereafter referred to as “Cookies”) are installed on your computer.
A cookie is a small file, often encrypted, that is stored in your browser or device and is identified by a name. It is installed when you visit a site or application. Each time you return to the said site or application, the Cookie is retrieved from your browser or device. This ensures that each time you visit the site or application, the browser is recognized. The installation of these Cookies is likely to enable us to access your browsing data and/or personal data concerning you.
- Cookies Identification
Technical and functional Cookies
Technical and functional Cookies are necessary for the proper functioning of the Site and to provide you with our services. They are used throughout your navigation, in order to facilitate it and to carry out certain functions.
For example, a technical Cookie may be used to store your responses to a form or your preferences regarding the language or layout of the Site, where such options are available.
We use several technical and functional Cookies.
Advertising Cookies
Advertising Cookies may be created not only by our sites but also by other websites and applications that serve ads, announcements, widgets or other elements displayed on the page.
These Cookies can be used, among other things, to personalize and measure the effectiveness of advertising or to carry out targeted advertising.
We use several Advertising Cookies.
Analytical Cookies
These Cookies allow us to measure the number of visits, page views and user activity. If necessary, they may collect your IP address to know the city from which you are connecting. Analytical Cookies allow us to generate statistics on the use and navigation of our Site in order to improve our performances. The Cookies used also allow us to identify navigation problems and eventually to solve them.
We use several Analytical Cookies.
- Your Cookies preferences
Cookies that can be installed without consent
Some cookies do not require your consent, for example:
- Technical or functional cookies that are necessary for the operation of the website.
- Some audience measurement cookies or cookies that allow you to test different versions of the website to optimize editorial choices.
Acceptance or refusal of Cookies subject to your express consent
All other cookies require your consent. These include advertising cookies, social networking cookies, content personalization cookies and some audience analytics. You can freely decide whether to accept or refuse the use of these cookies.
You can accept or reject these cookies when you browse the website for the first time. Your choice to accept or reject these cookies is stored for six (6) months.
You can withdraw your consent and more generally change your preferences at any time using the ‘Manage Cookies’ link at the bottom of each page.
Your browser settings
It is also possible to set your browser to accept or reject certain Cookies.
PRIVACY POLICY CHANGES
MaintEase reserves the right to update this privacy policy at any time, particularly in light of changes in applicable laws and regulations. Any changes made will be notified to you through our website or by email, if possible, at least thirty (30) days before the changes take effect. We encourage you to review this policy from time to time to stay informed of our practices and policies regarding your personal information.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at hello@maintease.com